Focus Solutions recognised for ‘outstanding’ customer service
Focus Solutions, the leading provider of multi-channel distribution software to the global financial services industry, has been acknowledged for their ‘outstanding’ customer service levels by achieving the two star Investor in Customers Award.
Satisfied customers praised Focus Solutions for their effective and personal service, pointing out how knowledgeable, friendly and helpful the staff are. Customers also commented that whenever they had any queries they always knew who to call, and that they would be remembered by the Focus team, making communication with the company simple.
The company enjoyed an overall improvement on last year’s IIC assessment results, taking their award level from ‘superior’ to ‘outstanding’.
IIC is an independent assessment organisation that conducts rigorous benchmarking exercises. These exercises determine the quality of customer service and relationships across a number of dimensions, including how well a company understands its customers, how it meets their need and how it engenders loyalty.
Neil Craig, Managing Director of Investor in Customers, commented: “This is a great result for Focus Solutions. It’s clear that in the past year they have implemented changes to their service proposition and these changes have worked – their customers have rated them as offering outstanding service levels.”
Richard Stevenson, Chief Executive of Focus Solutions, added: “We are delighted our rating has improved from ‘superior’ to ‘outstanding’ reflecting the concerted efforts we have made to further enhance the service experience for our clients. At Focus we are committed to delivering exceptional service and delivery and we will continue to listen to our clients’ requirements to ensure we maintain these high standards.”